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Privacy policy


Consumer : This privacy policy discloses that any individual or a business that acquires IT support, solutions or services provided by thepcearth.com, it is according to an applicable service plan.

Services : thepcearth.com provides number of support services such as Computer repair services, laptop repair, PC repair, broken laptop screen, virus removal, new PC setups, wireless networks, and other IT support services to its consumers. This Privacy Policy discloses that the practices by The PC Earth to protect the privacy of its consumers and their information on the thepcearth.com

Information Collection & usage



Personal Information : Complete Name, email address, phone number, city, state, and country of residence- “The PC Earth” is the sole owner of such information of its consumers and does not sell, rent, disclose or share the personal information of its consumers with any other party. The PC Earth uses the consumers' contact information to contact them may also use it to update consumers about new offers and services, periodically.

Payment Related : The PC Earth uses secure payment gateways to receive payments from consumers. The PC Earth accepts payments through consumers' credit card/debit card and other such payment methods. The PC Earth may collect information like the name of the consumer, credit/debit card number, respective expiration date, the amount to be charged and the billing address to process and verify payments made by the consumer. However, this information may be shared with the bank or the concerned payment service provider, strictly to the extent required for payment processing. The PC Earth does not store any information related to the credit/debit card number of the consumer, as the payment is processed through the secure payment gateway provided by an authorized payment service provider.

Computer-related : The PC Earth may need information related to a computer repair service for which service is provided to the consumers. Such information can include the make of the computer repair/device/software/hardware, model number of the same, date of purchase, configuration and specification of the computer or the device/software/hardware in question. Such information helps The PC Earth to improve the quality of service provided to the consumers and improve the overall consumer experience.

Tech Support Session recordings : The PC Earth reserves the right to monitor/record/store recordings of web/voice support sessions between the consumer and the PC earth engineer/executive for the purpose of -resolution of disputes, quality improvement and training purposes. However, any confidential data or identification data is removed/concealed from recordings meant for quality or training purposes.

Opt-Out Preferences : During your interaction with the pc earth, we might request you to share your personal information, which might include: your name, contact details, phone & mailing details, email information, credit/debit card information. At any point, i.e. during your purchase or after your purchase, if you would like to opt–out about our services and would like The PC Earth to remove all the information we hold for you then you can choose any of the following means of communication:

UK TOLL FREE : 0800 652 5106
Address : The PC Earth Limited, 41 Pennan, Erskine, Renfrewshire, PA8 6DY Scotland, United Kingdom.

Cookies : The PC Earth website does not use cookies that can infringe the consumers' privacy.

Consumer satisfaction survey : Computer repair services are often accompanied by a phone/call survey and always by a web-survey. Information collected through these surveys is absolutely voluntary on the consumer's part and are very vital in helping the pc earth improve the quality of service provided with increased consumer satisfaction.

Information not related to the service:



Under no circumstance does the PC earth handle any personal or confidential data on the consumers' computer(s) unless requested to do so and unless the computer repair service or support to be provided is related to such data. However, should the consumer feel even the slightest compromise on this front is encountered the PC earth, vows to guarantee complete satisfaction and the consumer requests to contact query@thepcearth.com or call 0800 652 5106.

SECURITY:



Online : The PC Earth uses high-end technology to ensure the consumers receive an absolutely secure environment to enter any data on the website or otherwise. Information entered on the thepcearth.com website is encrypted and protected. Our web environment is VeriSign secure and the level of security matches the most secure trading web interfaces online. The payment portal incorporates an SSL encryption for protecting the online data.

Offline : All consumer contact information is maintained on highly secured servers installed in a very safe environment. Access to such information is provided through password-authenticated interface only to employees, strictly for customer service and billing related purposes. Extreme caution is practiced in the pc earth offices to ensure data integrity and security. The PC earth deploys a password-protected login for all its employees to ensure no unauthorized usage is encountered. The PC Earth employees are well trained to respect and follow the privacy policy and comply with all security protocols followed and practiced by The PC Earth.

CHANGES :



The PC earth reserves the right to update this privacy policy by posting changes online without notice to the consumers. The most recently-updated policies can be reviewed by clicking on the privacy policy. However, if (The PC Earth) decides to use any of the data mentioned in clause1, in a manner different from those stated when the data was collected, or those mentioned in the privacy policy; the consumer will be notified via e-mail.

QUERIES :



The PC earth welcomes consumers and non-consumers to send their feedback and any questions they might have, to query@thepcearth.com